Policies
Last updated: November 2026
About us
MBK Marketing Consultation and Services is a Cairo-based consultancy led by Mohamed Basuonie Kamh, a pharmacist with an MBA in Marketing and more than 10 years of marketing experience across Egypt and the GCC. We provide marketing consultation, branding and creative concepts, data analysis, and training: Claude AI for business, Excel (basic and advanced) and Power BI.
Contact us
- Phone / WhatsApp: +20 112 533 9999
- Email: mbkofficial.ai@gmail.com
- Instagram: @mbk.consults
- Location: Cairo, Egypt
Privacy Policy
We collect only what we need to serve you: your name, email, phone number and the details you give us about your project or enrollment.
- Use: to reply to enquiries, deliver services and courses, issue quotations and invoices, and process payments.
- Payments: card and wallet payments are handled by our licensed payment provider. We never see or store your full card number.
- Sharing: we do not sell your data. We share it only with service providers needed to deliver your order (such as the payment provider) or when required by law.
- Retention and rights: you can ask us to correct or delete your data at any time by emailing mbkofficial.ai@gmail.com.
Delivery & Shipping Policy
All MBK offerings are digital or delivered in person or online. We ship no physical goods.
- Courses and training: access details or the session link are sent by email or WhatsApp within 24 hours of payment confirmation; live sessions are held on the agreed date.
- Consultation sessions: scheduled online within 3 working days of payment, at a time that suits you.
- Services (branding, concepts, data analysis): delivered by email or shared link on the timeline agreed in the written proposal.
Refund & Cancellation Policy
- Courses and training: cancel and receive a full refund up to 48 hours before the first session or before course access is delivered. After that, refunds are not available, except where we fail to deliver what was described.
- Consultation sessions: free rescheduling or a full refund if you cancel at least 24 hours before the session; no refund after the session has taken place.
- Project services: the deposit is non-refundable once work has started. If we cannot deliver the agreed scope, we refund the unfulfilled portion.
- How to request: email mbkofficial.ai@gmail.com with your name and payment details. Approved refunds are returned to the original payment method within 14 working days.
Terms of service
- Prices are shown in Egyptian pounds (EGP) and are confirmed in writing before payment.
- Course materials are for the buyer's own use and may not be copied or resold.
- Claude is a product of Anthropic; MBK is an independent training provider.
- These terms are governed by the laws of the Arab Republic of Egypt.